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FAQs

How long will it take to get my order?

Please allow 2-3 working days for your order to be processed. Once shipped, delivery to most locations in the U.S. takes between 7 and 12 working days depending on the location. Shipments bound for remote or rural areas may take a few days longer to reach its destination. In the rare event that your shipment time exceeds this delivery standard, please contact us at customerservice@worldpetexpress.net.

To check the status of your order, please feel free to log onto your WorldPetExpress.net account as the order is updated to ‘shipped’ once processed.

Are the prices in U.S. dollars?
Yes. All the prices and charges on our website are in U.S. dollars.  Sales tax is not charged.

How much does shipping cost?
We are pleased to offer a flat rate airmail shipping of $6.95 which does not depend on the number of items you order. Bulk orders may cost more and the customer will be notified of an extra charge.

Why do the pills/packaging I received look different than the ones I get from my local pharmacy?The medication you order can look slightly different if it is sourced outside of the U.S. However, these products have the SAME ACTIVE INGREDIENT(s) and work in EXACTLY THE SAME WAY. In addition, the manufacturer may change the appearance of the pills / packaging for marketing purposes or availability of components, among other reasons, depending on the country in which it is manufactured and all products sourced outside of the U.S. will list the weight and volume in Metric but will correspond with the correct Imperial weight as per your order.

Is it safe to use my credit card?
Yes! All credit card information is gathered under a Secure Socket Layer URL with 128 bit encryption. This means that when you are entering your credit card information, our website cannot be hacked and no information can be intercepted. All secure URLs start with https. All of your personal information remains 100% confidential and will not be sold or distributed to any third parties.

What do you do with my personal information?

We collect information that does not identify you personally, but rather identifies your computer or browser. This is done using files called "cookies." A cookie saves any preferences that you may have set up while browsing the site personalizing your visit to our website. A cookie cannot retrieve any other data from a computer hard drive or pass on computer viruses. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about this. In no way will we spam your email address or distribute to any companies who are associated with spamming.


Accepted Payment Methods
We currently accept Visa and MasterCard payments on our fully secure 128 bit encrypted site.


What if I need to return my order?
We stand behind our products and service and will ensure that our customers are fully satisfied with their purchase. If you have a concern about your product, simply call us within 30 days of receiving your package and tell us why you are not fully satisfied with your purchase. If we are unable to make it right, we will explain our refund procedure.


Do you ship to international locations?
Currently, we ship ONLY to addresses located in the USA.

These include: P.O. Boxes, Military, Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.

See Address Format Instructions Below:
Military Post Office ZIP Codes (APO/FPO/DPO)
Note: Ensure that the address is correct and include the service member’s full name.
All mail must be addressed to someone specific; addressing mail to “Any Service Member” is no longer permitted.
Include the unit and APO/FPO/DPO (Air/Army Post Office or Fleet Post Office) address with the nine-digit ZIP Code.  (If one is assigned)

Addressing Standards for Puerto Rico and the Virgin Islands
Sending to Puerto Rico:

Puerto Rican addresses include an urbanization code and often have Spanish address information. Some common formats include:
Four-line Address
MRS MARIA SUAREZ                 Name
URB LAS GLADIOLAS               Urbanization Name
150 CALLE A                             Street Number & Name
SAN JUAN PR 00926-3232        City, State & ZIP+4

Residential Address without a Street Name
MR PEDRO RIOS                        Name
1234 URB LOS OLMOS             Street Number & Urbanization
PONCE PR 00731-1235             City, State, and ZIP+4

Apartments or Condo Buildings
MR EMILIO ARROYO                      Name
COND ASHFORD PALACE             Building Name
1234 AVE ASHFORD APT 1A        Street Number, Name & Apt
SAN JUAN PR 00907-1234            City, State & ZIP+4

Sending to the U.S. Virgin Islands

Virgin Islands addresses have the same format as normal addresses. The right abbreviation for this territory is “VI,” not “US VI” or “USA VI.” Example:
MR JOHN STEWARD
       123 MAIN ST
       ST THOMAS VI 00802-1222